Include these details
- Device and OS version
- App version and build number
- Screen or step where the issue occurred
- Whether camera permission was granted
- Whether the app fell back to STOP, timed out, or reported a backend error
Need help
Use support when the app is silent, unstable, or not behaving safely.
The fastest way to help is to include the app version, device model, OS version, screen you were on, and whether the app returned a safe STOP response or a network failure.
What support covers
Setup issues, permission problems, backend availability, analytics mistakes, and unexpected STOP behavior.
What support does not cover
If someone is in immediate danger, stop using the app and contact local emergency services or nearby people directly.