Need help

Use support when the app is silent, unstable, or not behaving safely.

The fastest way to help is to include the app version, device model, OS version, screen you were on, and whether the app returned a safe STOP response or a network failure.

Include these details

Device and OS version
App version and build number
Screen or step where the issue occurred
Whether camera permission was granted
Whether the app fell back to STOP, timed out, or reported a backend error

What support covers

Setup issues, permission problems, backend availability, analytics mistakes, and unexpected STOP behavior.

What support does not cover

If someone is in immediate danger, stop using the app and contact local emergency services or nearby people directly.

Email charliehan112@gmail.com for support. Do not include raw camera frames, raw audio, credentials, signed URLs, or emergency details in a support request. Your email may share your sender name, email address, message, and troubleshooting details. The support mailbox may retain that information as needed to respond to and manage your request. See the privacy policy for choices and deletion requests.