Guide Pup Privacy, support, and safety

Assistive navigation

Guide Pup helps blind and low-vision users move with spoken guidance.

Camera frames are sent to the Guide Pup backend for analysis, may be processed by third-party AI providers, and are paired with anonymous device/session bootstrap state. Optional hands-free voice commands use the microphone and iOS speech recognition for a bounded command set. Crash reporting is disabled in the current launch configuration.

Production path Onboarding → Home → Navigation → Settings
Launch stance Assistive guidance only. Not guaranteed hazard detection or emergency response.

What this site is for

This is the public policy surface for the current release. It mirrors the behavior of the shipping client and avoids overstating guarantees.

Support and safety

Use the support and safety pages to understand what help is available, what details to include in a support request, and when to stop using the app and contact emergency services or nearby people.